FAQ: Approach Notebook System
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How can I purchase both Lite and Professional Notebooks?

1) Begin the process to pledge for the Professional Notebook and add the cost of the Lite Notebook in the "Pledge Amount" section.

*For example, if you want 2 Professional Notebooks and 1 Lite Notebook, pledge the 2 professional notebooks and add $13.00 for 1 Lite Notebook in the "Pledge Amount" section.

Therefore, your final pledge amount would be $30.00 (2 Professional Notebooks) + $13.00 (1 Lite Notebook) + $7.00 (shipping) = USD $50.00 total pledge

2) After the campaign ends, you will receive a survey email where you can choose the products you will receive, totaling the amount of your pledge

*Shipping cost may vary depending on your final order and location where the products will be shipped

Last updated: September 13, 2017 23:04

Can we purchase the additional add-on?

After the campaign has ended, you will receive a survey email. You will need to reply to that email in order to choose the color and type of paper for your notebook(s). At that time, you will have the option to purchase more notebooks and add-ons, including the various sticky notes.

Last updated: September 13, 2017 23:04

Is the paper fountain-pen friendly?

For fountain pen use, the Approach Notebook has a little ghosting, but no bleeding and no feathering. Of course, results could vary depending on which ink users chose, but we can assure that the paper works well with the fountain pens.

Last updated: September 13, 2017 23:08

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Contact Us